Frequently Asked Questions
Everything you need to know about your JustFab experience, from VIP membership to shipping and returns.
How does the JustFab VIP Membership work?
As a VIP member, you get access to exclusive pricing and styles. Each month, visit the site between the 1st and the 5th to 'Shop' or 'Skip the Month'. If you don't make a selection by the 5th, your payment method will be charged for one member credit, which can be redeemed for any item at any time.
What is your return and exchange policy?
We offer free returns and exchanges within 60 days of purchase for all U.S. and Canadian orders. Items must be in new, unworn condition with the original packaging. You can opt for a full refund to your original payment method or a member credit.
How long does shipping take?
Standard shipping typically takes 4–10 business days within the contiguous United States. We also offer expedited shipping options at checkout if you need your fashion fix sooner.
How do I know what size to order?
Each product page includes a detailed size chart and 'True to Size' fit ratings based on customer feedback. For boots, we offer various calf width options including Narrow, Standard, and Wide to ensure a perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover) as well as PayPal and JustFab member credits.
Can I cancel my VIP membership at any time?
Yes, you can cancel your VIP membership at any time without any hidden fees. Simply contact our 24/7 customer service team via phone or live chat to process your request.